This message mishap is something I noticed from a personal anecdote. At work, I frequently speak to non-native English speakers and am conveying important and sometimes complex information. I have noticed that some people repeat what I have said to them afterwards.
Kris: “I don’t think it is safe for the patient to be drinking water while lying down in bed.”
Patient’s family member: “Lying down in bed”
Sometimes, repeating the last few words of someone’s sentence is helpful for showing you are listening and to stall for time. This extra time lets you think of a response while avoiding long pauses or gaps.
The issue is that when you repeat the last few words of someone’s sentence without being thoughtful of which words or without rephrasing the sentence to be more grammatically correct, I may interpret your behavior as thoughtless, preoccupied or disingenuous – the exact opposite of what you are trying to convey! Active listening is vitally important to avoiding miscommunication, show genuine interest and sincere comprehension of my words! Being more comfortable with silence is also helpful because silence can mean that you are taking the extra time and effort to fully comprehend what I am saying!